• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Macarthur Veterinary Group

Your family pet is in safe hands

  • Home
  • About
    • Frequently Asked Questions
    • Opening Hours
    • Testimonials
    • Our History
    • Our Team
    • Facilities & Equipment
    • In The Community
    • Sustainability
  • Our Team
    • Partners
    • Veterinarians
    • Specialists & Consultants
    • Nurses
    • Administration
    • Careers
  • Services
    • Preventative Health Care
      • Annual Health Checks
      • Vaccinations
      • Heartworm Protection
      • Flea, Tick & Worm Control
      • Microchipping
    • Medical and Surgical Services
      • Desexing
      • Surgery
      • Dentistry
      • Dermatology
      • Wildlife & Rescue
      • Senior Pets
    • Emergencies
    • Facilities & Equipment
      • Endoscopy
      • In-house Laboratory
      • Radiology
      • Surgical Suites
      • Ultrasonography
    • Puppy Preschool
    • Cat Boarding
    • Behaviour Consultations
    • Dietary Advice
    • Pet Insurance
  • Contact
    • Bradbury
    • Camden
    • Gregory Hills
    • Mount Annan
    • Review Us Online
  • Pet Care
    • Blog
    • Articles
    • Downloads
    • Email Newsletters
    • Preventative Health Care
    • Dog Care
    • Cat Care
    • Rabbit Care
    • Ferret Care
Telemedicine – Telephone and Video Consults
You are here: Home / News / Telemedicine – Telephone and Video Consults

News · 1 April 2020

Telemedicine – Telephone and Video Consults

**Update – With restrictions continuing to ease, we don’t expect to see much future demand for video consults, so are withdrawing this service.  Phone consults will still be available if needed.  It’s always best to see and examine the patients in the clinic where possible, please refer to recent blog – Video Consults Unavailable**

As part of our commitment to the care of our patients, MVG is now offering telemedicine consults, via either video or telephone, to help our clients during the Covid pandemic.

  • Video Consults – can be booked online.  You will receive an email invitation to open the video link at the appointed time
    At this stage, available times for video consults will be limited while we determine how popular this option will be.  If you need a different time, please let us know and we’ll see what we can do. If you think you would use this service, please Like our Facebook post
  • Phone Consults – can be booked either online or through our reception.  You just need to be available and one of our vets will phone you at the appointed time. Phone consults can be booked during most consulting times at any of our clinics

Important: Telemedicine is not the ideal option for all consults as it often necessary for us to examine the patient in order to make a diagnosis or dispense certain medications.  We encourage you to consider an in-clinic or “car-park” consultation if your pet needs to be seen directly by the vet.

What does it cost?  At this stage we are charging $62.50 which is less than we would for a normal clinic consult.  Telemedicine consults need to be paid over the phone with credit card.  If we determine that the patient needs to be examined, we will credit you the cost of the telemedicine consult, towards the cost of your in-clinic consultation.

If you have any questions or concerns, please feel free to contact us.

Topics: COVID-19

Previous Post: « Living with pets during the COVID-19 pandemic
Next Post: COVID-19 (Coronavirus) Update – 1st April 2020 »

Primary Sidebar

Latest News

COVID-19 (Coronavirus) Update – 24th June 2020

24 June 2020

Throughout the Covid isolation period,  Macarthur Vet Group has been committed to providing you with the services you want and need for your pets.  Although the government has now eased …

Continue Reading

Meet Chisel the Puppy!

11 June 2020

We’d like to introduce everyone to Chisel!  Chisel is a gorgeous male Golden Retriever puppy.  Over the course of the next few months, we are going to give you a glimpse into his puppy life, …

Continue Reading

Win a skin care hamper for your pet!

28 December 2020

From now until the end of January, you have the chance to win a prize for your pet!! You can win a FREE bag of Hill's Derm Defense (3kg) and a wonderful "skin care" hamper filled with lots of …

Continue Reading

Chisel’s First Christmas

24 December 2020

After a year of highs and lows, bringing Chisel into the family earlier this year was definitely a high point.  Chisel has given and received so much love over the past few months, and the family …

Continue Reading

Check-in via QR Code

23 December 2020

To help us with record keeping, Service NSW has provided all 4 clinics with a QR Code as a digital check-in option.  The QR Code will be displayed next to our current sign-in booklet.  If you wish to …

Continue Reading

Quick Links

  • Emergency Information
  • Frequently Asked Questions
  • Opening Hours
  • Review Us Online
  • Careers & Work Experience

Subscribe to our Newsletter

Follow Us

Footer

Bradbury

75 Jacaranda Ave, Bradbury NSW 2560
Book an appointment Call 02 4627 1333

Camden

6 Ironbark Avenue, Camden
Book an appointment Call 02 4655 7664

Gregory Hills

2/13 Rodeo Road, Gregory Hills
Book an appointment Call 02 4648 3588

Mount Annan

Unit 17/2-4 Main St, Mount Annan
Book an appointment Call 02 4647 7722

Copyright © 2021 Macarthur Veterinary Group · Terms of Use · Privacy Policy · Website by Provet